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Frequently Asked Questions

Q: How can I get a price for the builders work I want done?
A: You can contact customer care here 020 3746 3073 or online and request a viewing by our professional builders. They will make you a price offer as soon as possible. They will keep in mind the budget you have planned for the work too.

Q: Can I order carpet and upholstery cleaning simultaneously?
A: Yes, and you will even receive a serious discount for combined booking. The more services you book – the bigger the discounts.

Q: Can I book a complete washing of my conservatory, glass walls and roof included?
A: Yes, our window cleaning service offers water fed pole washing of the windows from outside, and indoor window washing with squeegees and ladders. Call our customer care service for more information.

Q: I need someone to help me install my new oven and cookers, do you think you can help me with that?
A: Our handyman service professionals can offer to install them for you. Call or contact our customer care service online for more information.

Q: Do you offer cleaning of Persian rugs? Can I trust you will clean my rugs without ruining them?
A: Yes, our professional cleaners are specialised in cleaning all kinds of carpets and rugs. This includes silk, Oriental, antique and other luxurious rugs. All of our services are fully insured.

Q: I need to urgently move out from my current flat. How can you help me?
A: the removals service provided by our company can take care of pretty much everything. We can disassemble your furniture, pack and box everything, load it in vans, transport it to your new address, unload, unpack and assemble the furniture there. We can also keep your belongings in storage, if you prefer.

Q: Can you guarantee that your end of tenancy service will satisfy the requirements of my landlord?
A: We have years of experience with landlords, estate agencies and other property owners. We know what the requirements of cleanliness are for the tenants to get their deposit back. Our cleaning team works according to a detailed checklist and cleans until everything is checked out. We offer a 48 hour quality guarantee for the cleaning. If you or your landlord are not happy, we will repeat the cleaning free of charge.

Q: Are your cleaning solutions safe for my children and pets at home?
A: We work only with Prochem certified solutions. They are tested and are completely safe for people with allergies, children, pets and for the environment.

Q: Can I trust that my belongings will be safe with your cleaners in my home?
A: Yes, all of our cleaners have been carefully selected and thoroughly vetted. They are trained, experienced and professional. Our cleaning services are all fully insured. The insurance is included in the price.

Q: I want to find out more about the gardening service you offer, who can I contact?
A: For any questions about our services, for price information and for booking, please call 020 3746 3073 or send an online request here. Our customer care service staff is available 24/7.